Thursday, June 17, 2004

Old Adage: When all you have is a hammer, every problem looks like a nail

Or, this corollary: When all you have is a problem-tracking system, every request must be addressed as a problem.

I noted that there, apparently, is no simple way to enter an order to install AP on my new work laptop.

Thusly, I received this notification of the resolution to my ‘problem’:

> Incident Ticket #: 68456

> Closed Date: 6/17/2004 9:09:23 AM

> Severity: 4

> Incident Description: Laptop is stuck in a BSOD reboot cycle.

> Incident Resolution: XP image was put on the laptop.

> 6/17/04---New laptop was receved and will be configured for user.

Something to think about when implementing systems.


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